Customer Support Specialist - Prague

Prague, Czechia Full-time

We are looking for a talented Customer Support Specialist, who will make it easy and effortless for all Taxify's users to take rides regardless of their country of location. 

Taxify is one of the fastest growing startups in the world with over 5M happy customers in 25+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

Let’s build the future of transportation together!

 

 

What you’ll be doing:

  • Represent Taxify in any Czech and English spoken market
  • Support all Taxify's users and help them get the most out of our apps
  • Create loyal fans by showing them we really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify's customer support
  • Be a key player in building a support team in a challenging growth environment 

 

What skills you should have:

  • Understand what does outstanding customer support look like and be ready to go the extra mile
  • Be always ready to put customers first, be passionate about helping others
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written Czech and English skills, any other language is a plus
  • Be passionate about new technologies and ridesharing

 

Benefits of working in Taxify:

  • Motivating compensation – motivational base pay and company stock options
  • No corporate BS – we’re moving too fast for that
  • Amazing personal growth experience at one of the fastest-growing startups in Europe
  • Working with a motivated and talented international team, plus regular team events
  • Flexible working hours – as long as you get the work done
  • Monthly Taxify credit – both for work and leisure rides
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

  

Did we spark your interest? Get in touch and let’s talk!

Apply for this opening at http://taxify.recruiterbox.com/jobs/fk0fqk3?apply=true